Found something broken, or did the game crash? Tell us: most fixes start with a player's report. This page says what to send so we can find the problem quickly.
Before you report, check Common problems and the FAQ: your problem may already have a fix.
For a cheater or a rude player, use the report button instead (see Help centre). For a security problem (a way to cheat the server, or to see someone else's data), email [email protected] and don't post it in public.
somtum export-logs.The zip holds the launcher's log, what the games logged, TumThai's own logs, osu!'s Logs folder, the old clients' crash logs and Windows' own error reports for these programs. It never holds your password, your login, or your game settings. Recording logs can cost a little performance: turn Record logs off again once you've sent them.
TumThai always keeps logs. In TumThai, open Settings → General and press Export logs: a zip of them is saved for you to send. Open TumThai folder in the same place shows them too, in the logs folder.
The Somtum Patcher writes patcher.log in the Logs folder inside your osu! folder. Send that file, or use the launcher's Export logs, which includes it.
When an old client crashes, it writes a crash log in its own folder. With Record logs on in the Somtum Launcher, it also writes a log of the whole session, from the moment it starts. The launcher's Export logs collects both.
Staff read every report. We may ask you a question or two, or for a test build. Fixes come in updates: TumThai and the Somtum Launcher update themselves, and every change is listed on the changelog. Thank you for helping make somtum.fun better!